Orders
Nuestros Asesores de Clientes estarán encantados de ayudarte y ofrecerte consejos personalizados en nuestro horario:
LUNES A SÁBADOS
10:00h a 13:30h
17:00h a 20:30h
*Sábados abrimos media hora más tarde
DOMINGO
CERRADO
I have problems with the website / login / orders
1. Please, verify that the card details match the billing address you have entered
2. Please, verify that all card numbers and verification codes are correct.
If you still need assistance, please Haga clic aquí para escribir por WhatsApp.
Will you be restocking this item again??
You will find the replacement date on each product. If we don't show a date, means there is no scheduled replenishment yet. To receive a notification when an item is back in stock, subscribe to the waiting list on the product page
Do you need more specific information about the replacement of a particular item??
I want to cancel or change a recent order
Please note that, although we will do our best to cancel or change an order, We cannot guarantee that these changes will be made if the order has already been processed.
I received a 'backorder' email, 'partial shipment' or 'out of stock' and I want to discuss it
If you have received one of the above emails, means your order, either totally or partially, Is it sold out. Sorry for the inconvenience.
Póngase en contacto por WhatsApp.
shipping to the uk
To ensure you receive all your products before the weekend, realiza tu pedido con 24/48h de antelación en península.
entregas al día siguiente
Para entregas al día siguiente en península, el coste es de envío es de 5,00Euros. Make sure you place your order before 17:00 the day before to receive it the next business day. If you place the order after this time, el envio se realizará el siguiente día laborable.
entrega en sábado
Pronto contaremos con este servicio.
delivery service
Do not refuse a delivery. Unfortunately, Rejected deliveries will have a cost equivalent to that of the original shipment plus the cost of the return. In case of rejection, Any refund will be deducted from the total cost of shipping and return.
Please note that we are not responsible for delivery to transport companies or carriers; the responsibility will be yours.
changes and returns
🔄 EXCHANGES AND REFUNDS
We want you to love every garment you buy. If for some reason you are not 100% convinced, Here we explain how we can help you:
✨Change period: You have up to 14 days for changes, after the date is not allowed.
✨Reimbursement: We do not refund cash, instead, we will issue a Credit Voucher for the total value of your purchase (not including shipping costs). This code has no expiration date and you can use it on any garment from our current or future collection.
✨Garment status: The item must be unused, with all original labels on and in its original packaging.
✨Shipping cost: Shipping costs for exchange are the responsibility of the customer., unless it is due to a factory defect.
