Orders
Our Client Advisors will be happy to help you and offer you personalized advice. Our Service Center is available 24/7.
I have problems with the website / login / orders
1. Please, verify that the card details match the billing address you have entered
2. Please, verify that all card numbers and verification codes are correct.
If you still need assistance, please Click here to send an email
Will you be restocking this item again??
You will find the replacement date on each product. If we don't show a date, means there is no scheduled replenishment yet. To receive a notification when an item is back in stock, subscribe to the waiting list on the product page
Do you need more specific information about the replacement of a particular item??
I want to cancel or change a recent order
Please note that, although we will do our best to cancel or change an order, We cannot guarantee that these changes will be made if the order has already been processed.
To request a change to the order, Click here to send an email
I received a 'backorder' email, 'partial shipment' or 'out of stock' and I want to discuss it
If you have received one of the above emails, means your order, either totally or partially, Is it sold out. Sorry for the inconvenience.
To contact an advisor, click here to send an email.
shipping to the uk
Good news! When purchasing from House of CB, you are entitled to our standard free shipping service. This service operates from Monday to Friday from 8:00 a 17:00. To ensure you receive all your products before the weekend, place your order before Tuesday to receive it no later than Friday.
All UK orders take approximately 2 a 3 working days; however, if your item is in a different warehouse, it may take up to 6 o 7 working days.
Please note that we are not responsible for delivery to transport companies or carriers; delivery will be under your own responsibility.
uk next day deliveries
5,99 £Standard next day delivery.
For next day delivery, the cost is 5,99 GBP. Make sure you place your order before 17:00 the day before to receive it the next business day. If you place the order after this time, Delivery will be made the next business day.
10 £ Express delivery next working day (Received before 10:00 the next business day).
To ensure next business day delivery by 10:00, choose our Next Business Day Express Delivery option by 10 £ GBP. To ensure timely shipment, place your order before 17:00 from the previous day. Orders placed after this time will be delivered before 10:00 the next business day.
Please note that Next Day Delivery is not available to the following postcodes:
| AB30-31 | AB33-38 | AB41-43 | AB44-45 | AB51-56 & 63 |
|---|---|---|---|---|
| DD8-9 | DD10 | FK8 3 | FK17-21 | PH10-11 |
| PH13-14 | TD15 2 | HS1-9** | IV1-3 | IV4-12 |
| IV15-20 | IV29-39 | IV13-14 | IV21-28 | IV40-56. IV63 |
| KA27** | The o'clock *** | KW1-3 5-14 | KW15** | PA50-60 |
| PA61 | PA78 | PH17,26 | PH18-25 | PH30-41 |
| PH42 | PH43 | PH44 | PH45-48 | PH49-50 |
| ZE1** | ZE2-3* | TR21-25 | GY* | J* |
uk delivery on saturday
Saturday shipping is made the first Saturday after placing the order. Orders must be placed by Friday at 16:30 h to be delivered on Saturday.
Shipping on Saturday costs 10 GBP.
If the day you have selected is Saturday, but you placed your order during the week, no problem. We store your items and make sure they ship on time so they arrive just when you need them.
We are not responsible for delivery to transport companies or carriers; delivery will be under your own responsibility.
15 £ Express delivery on Saturday (Received before 10:00 next Saturday).
Do you need your order for the weekend? Our express Saturday delivery service ensures your package arrives before 10:00 h next Saturday for only 15 GBP. Place your order before 17:00 Friday to qualify for delivery. Orders placed after this time will be delivered the following Saturday.
shipments to the United States
Good news! When purchasing at Fashion Dolls, you are entitled to our standard free shipping service. Standard shipping operates Monday to Friday from 8:00 a 17:00.
All orders in USA. UU. They take approximately 2 a 3 working days. To ensure you receive all your products before the weekend, place your order before 16:00 Tuesday, Pacific time, to receive it no later than Friday. Unfortunately, We do not offer delivery service on Saturdays or the next day..
Please note that we do not ship to all US locations. UU. excludes: Alaska, Guam, Hawaii, Northern Mariana Islands and Virgin Islands.
We are not responsible for deliveries to transport companies or carriers.; delivery will be at your own risk.
delivery service
All our shipments are managed by Parcel Force, FedEx y UPS. Reliability is essential, so we always choose a delivery service with return receipt.
Unfortunately, we cannot offer you a delivery option; We select the best option according to the shipping region. Make sure you or someone you know is present at your home or workplace to receive your delivery. If there is no one, we will leave you a card so we can arrange a new delivery or you can pick it up from the warehouse.
For both free and paid shipping, You must ensure that you cover any customs or tax costs that may be generated during shipping to your destination..
Do not refuse a delivery. Unfortunately, Rejected deliveries will have a cost equivalent to that of the original shipment plus the cost of the return. In case of rejection, Any refund will be deducted from the total cost of shipping and return.
Please note that we are not responsible for delivery to transport companies or carriers; the responsibility will be yours.
changes and returns
Did you know? We have return centers in the UK, EE. UU., Australia, Canada and Spain to make returns super easy. You can easily find the return address included in your order.
All orders placed now can be returned within 28 days from receipt. This applies to both online orders and purchases made in our store..
Our stores also accept returns for online purchases. You just have to leave your return in the store if it suits you.
Unfortunately, in dealership stores, You will only be able to return orders purchased in them.
RETURNS
Sometimes things don't go well; We gladly accept the return of any unworn garment that still has all security tags.. This applies to any item you send to us within 28 days from receipt.
It is important to note that Fashion Dolls does not cover the shipping costs of returns., so we suggest you use your local post office to get the best service and a tracking code.
For greater ease, You will find our return instructions on the returns sheet included with your shipment for a hassle-free process.. Just be sure to send your return to us within 28 days after receipt.
If you lost your returns slip, don't worry. Send us an email to RETURNS@HOUSEOFCB.COM and we will be happy to help you.
When completing the sheet, Be sure to indicate if you would like a refund or exchange. Some items are not eligible for return or refund, but don't worry: we make sure this is clearly stated at the time of purchase.
Payments will be credited to the original purchaser's credit card. Refunds are processed within 2 a 3 business days after receiving the item. Please note that SALE items are refunded via gift cards.
Card refunds may take up to 10 business days to complete, depending on your bank's processing time. This may vary depending on the bank., so contact your bank for more information on processing times, since we cannot modify it. We are happy to process store credit refunds.. These will be displayed as a code in your email inbox. This will be available immediately after 2-3 days to process the return.
Credit notes can only be used in our online store.
We are not responsible for the loss of packages during their return..
CHANGES
Sometimes, things don't go well: We accept exchanges for any unworn garment that still has all the security tapes and labels.. This applies to any items you send to us within the 28 days after receipt.
The changes take approximately 2 a 3 business days to process, plus delivery time to your area.
It is important to keep in mind that Muñecas Fashion does not cover shipping costs in the event of a return..
For greater comfort, You will find our return instructions on the returns sheet included with your shipment for a hassle-free process.. Be sure to return your return to us within 28 days after receipt and indicate which item you wish to replace.
If you lost your return slip, don't worry. Send us an email to RETURNS@HOUSEOFCB.COM and we will be happy to help you.
Don't hesitate to be demanding: You can exchange your item for any size or item (according to availability) and we will send it back to you at no additional charge. We offer 2 changes for each item.
If you want a replacement with an additional cost, you will need to purchase a gift card for the difference. If you made the purchase, Please inform us at RETURNS@HOUSEOFCB.COM. If the replacement is cheaper than the original, don't worry: we will make sure the difference is refunded to your original payment method. You can also refund the original item and then buy the new one, lower price.
ITEMS ON SALE
We can only refund returned sale items using a credit note for use in our online store..
The offers 3 for £180 they cannot be returned for exchange, refund or store credit.
Items on sale 45 £ cannot be returned for exchange, refund or store credit.
The promotions of 5 by 100 £ cannot be returned for exchange, refund or store credit.
LATE RETURNS
We do not accept returns after 28 days of reception, and any items you send to us after 28 days could be returned.
CARRIERS TO RETURN
Use your local post office with return receipt delivery and request a tracking number so you can track your return. Please do not use DHL or TNT to return your orders, since these carriers will not deliver to us.
INSURANCE
Muñecas Fashion insures each purchase during the time it is in transit until we deliver it to you. For all deliveries, we require a signature. At this point, the responsibility for the products purchased passes to you.
Do you send the item to someone else? If you received your Fashion Dolls items as a gift or something similar, the person who signs the package confirms receipt and is responsible for it.
