Aid
How do I know when my order will arrive??
Once the order is placed on the peninsula, your order arrives in 24/48 hours without counting holidays or weekends..
How do I return an item for a refund??
🔄 EXCHANGES AND REFUNDS
We want you to love every garment you buy. If for some reason you are not 100% convinced, Here we explain how we can help you:
✨Change period: You have up to 14 days for changes, after the date is not allowed.
✨Reimbursement: We do not refund cash, instead, we will issue a Credit Voucher for the total value of your purchase (not including shipping costs). This code has no expiration date and you can use it on any garment from our current or future collection.
✨Garment status: The item must be unused, with all original labels on and in its original packaging.
✨Shipping cost: Shipping costs for exchange are the responsibility of the customer., unless it is due to a factory defect.
how do I change an item?
If your item has all tags and marks attached, is unused, unwashed, unstained and within our return period 14 days, please, get in touch by whatsapp 610052649.
something I bought is now on sale. Can I receive a price adjustment?
Unfortunately, due to overall high merchandise demand and availability issues, We currently do not allow price adjustments.
Do you ship internationally?
We ship to all of Europe
calculate your own size
Take your measurements directly on the body with a tape measure around your bust, waist and hips, without squeezing too much.
1 – Take your measurements directly on the body with a tape measure around your bust, waist and hips, without squeezing too much.
2 – Your waist is measured at the narrowest part. Hold the tape measure tight to your body, but without pushing too much.
3 – The circumference of your hips is measured at the widest part of your pelvis.
4 – Your leg is measured from waist to heel, with the tape following the natural contour of your leg.
5 – Your arm is measured from shoulder to wrist, with the tape following the natural curve of your relaxed arm.
size chart
| Talla | XS | S | M | L | +L |
|---|---|---|---|---|---|
| UK | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| USA | 2-4 | 4-6 | 6-8 | 8-10 | 10-12 |
| EUR | 34-36 | 36-38 | 38-40 | 40-42 | 42-44 |
| OUT OF | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| Bust | 80-86cm | 86-92cm | 92-98cm | 98-104cm | 104-110cm |
| Waist | 59-65cm | 65-71cm | 71-77cm | 77-83cm | 83-89cm |
| Hips | 85-91cm | 91-97cm | 97-103cm | 103-109cm | 109-115cm |
| Talla | XS | S | M | L | +L |
|---|---|---|---|---|---|
| UK | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| USA | 2-4 | 4-6 | 6-8 | 8-10 | 10-12 |
| EUR | 34-36 | 36-38 | 38-40 | 40-42 | 42-44 |
| OUT OF | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| Bust | 31.5-34 in | 34-36.5 in | 36.5-39 in | 39-41.5 in | 41.5-44 in |
| Waist | 23-25.5 in | 25.5-28 in | 28-30.5 in | 30.5-33 in | 33-35.5 in |
| Hips | 33-35.5 in | 35.5-38 in | 38-40.5 in | 40.5-43 in | 43-45.5 in |
still not sure about your size?
Write to me on WhatsApp and I will gladly help you
610052649 Paola.
our policy
The garments must be returned new, without having been used, with security tape and all labels attached. Garments that are returned damaged, Dirty or altered items will not be accepted and will be returned to the consumer..
Insurance
Fashion dolls insures each purchase during the time in transit until it is delivered to our customers. We require a signature to deliver orders. Then, responsibility for such items passes to you.
If you. It is not the one who receives the order (For example: you send an order as a gift to someone), then the person who signs the receipt and confirms delivery is responsible for the package.
ensures a smooth ordering process
We want you to receive your order! Please, make sure the shipping address is correct, since we cannot redirect orders once they have been shipped.
We care about the security of purchases. This is why we may need you to confirm some details with your credit card. Delays do not please us, so we will try to do this in the quickest way.
Delivery times begin from the moment the order is confirmed. This includes a period of 24 hours where the order is processed and shipped from our warehouses. Please note that this period differs when we are in clearance seasons, and in that case an order may take up to 48 hours to be processed and shipped.
We like to work as a team, so we work closely with shipping companies to minimize customs delays for international destinations.
To minimize delays, We recommend using your work address as the shipping address
