Aid
How do I know when my order will arrive??
Una vez realizado el pedido en península tu pedido llega en 24/48h sin contar festivos ni fines de semana.
How do I return an item for a refund??
🔄 CAMBIOS Y REEMBOLSOS
Queremos que ames cada prenda que compres. Si por algo no estás 100% convencida, aquí te explicamos cómo podemos ayudarte:
✨Plazo de cambio: Tienes hasta 14 days para cambios, pasada la fecha no se admite.
✨Reembolso: No realizamos devoluciones de dinero en efectivo, en su lugar, emitiremos un Vale de Crédito por el valor total de tu compra (sin incluir gastos de envío). Este código no tiene fecha de vencimiento y podrás usarlo en cualquier prenda de nuestra colección actual o futura.
✨Estado de la prenda: El artículo debe estar sin usar, con todas las etiquetas originales puestas y en su empaque original.
✨Costo de envío: Los gastos de envío por cambio corren por cuenta del cliente, a menos que sea por un defecto de fábrica.
how do I change an item?
If your item has all tags and marks attached, is unused, unwashed, unstained and within our return period 14 days, please, ponte en contacto por whatsapp 610052649.
something I bought is now on sale. Can I receive a price adjustment?
Unfortunately, due to overall high merchandise demand and availability issues, We currently do not allow price adjustments.
Do you ship internationally?
Enviamos a toda Europa
calculate your own size
Take your measurements directly on the body with a tape measure around your bust, waist and hips, without squeezing too much.
1 – Take your measurements directly on the body with a tape measure around your bust, waist and hips, without squeezing too much.
2 – Your waist is measured at the narrowest part. Hold the tape measure tight to your body, but without pushing too much.
3 – The circumference of your hips is measured at the widest part of your pelvis.
4 – Your leg is measured from waist to heel, with the tape following the natural contour of your leg.
5 – Your arm is measured from shoulder to wrist, with the tape following the natural curve of your relaxed arm.
size chart
| Talla | XS | S | M | L | +L |
|---|---|---|---|---|---|
| UK | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| USA | 2-4 | 4-6 | 6-8 | 8-10 | 10-12 |
| EUR | 34-36 | 36-38 | 38-40 | 40-42 | 42-44 |
| OUT OF | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| Bust | 80-86cm | 86-92cm | 92-98cm | 98-104cm | 104-110cm |
| Waist | 59-65cm | 65-71cm | 71-77cm | 77-83cm | 83-89cm |
| Hips | 85-91cm | 91-97cm | 97-103cm | 103-109cm | 109-115cm |
| Talla | XS | S | M | L | +L |
|---|---|---|---|---|---|
| UK | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| USA | 2-4 | 4-6 | 6-8 | 8-10 | 10-12 |
| EUR | 34-36 | 36-38 | 38-40 | 40-42 | 42-44 |
| OUT OF | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| Bust | 31.5-34 in | 34-36.5 in | 36.5-39 in | 39-41.5 in | 41.5-44 in |
| Waist | 23-25.5 in | 25.5-28 in | 28-30.5 in | 30.5-33 in | 33-35.5 in |
| Hips | 33-35.5 in | 35.5-38 in | 38-40.5 in | 40.5-43 in | 43-45.5 in |
still not sure about your size?
Escríbeme por WhatsApp y con gusto te ayudaré
610052649 Paola.
our policy
The garments must be returned new, without having been used, with security tape and all labels attached. Garments that are returned damaged, Dirty or altered items will not be accepted and will be returned to the consumer..
Insurance
Muñecas fashion asegura cada compra durante el tiempo en tránsito hasta que se entrega a nuestros clientes. We require a signature to deliver orders. Then, responsibility for such items passes to you.
If you. It is not the one who receives the order (For example: you send an order as a gift to someone), then the person who signs the receipt and confirms delivery is responsible for the package.
ensures a smooth ordering process
We want you to receive your order! Please, make sure the shipping address is correct, since we cannot redirect orders once they have been shipped.
We care about the security of purchases. This is why we may need you to confirm some details with your credit card. Delays do not please us, so we will try to do this in the quickest way.
Delivery times begin from the moment the order is confirmed. This includes a period of 24 hours where the order is processed and shipped from our warehouses. Please note that this period differs when we are in clearance seasons, and in that case an order may take up to 48 hours to be processed and shipped.
We like to work as a team, so we work closely with shipping companies to minimize customs delays for international destinations.
To minimize delays, We recommend using your work address as the shipping address
