Aid
How do I know if my order has been placed correctly??
The garments must be returned new, without having been used, with security tape and all labels attached. Garments that are returned damaged, Dirty or altered items will not be accepted and will be returned to the consumer..
If your garment is damaged, failed or dirty please contact us at returns@houseofcb.com before returning it.
Please note that we are not responsible for delivery to transport companies or freight forwarders, so it will be at your own risk.
How do I know when my order will arrive??
Once you are in the payment process, you will have an ETA for each of the products you order.
ETA may vary between products depending on their location and the shipping method you have selected.
How do I return an item for a refund??
If your item has all tags and marks attached, is unused, unwashed, unstained and within our return period 28 days, please, send it back following the instructions on the return form. Remember to fill out your return form with your request and place this form in your package when you return it.. Once we receive your return, We will send you an email to confirm that we have received it. If there are no exceptions with your return, Your request will be processed within 2-3 business days.
Refunds for full price items are issued to your original payment method. Refunds for regular sale items can only be processed through a Gift Certificate to be used on our site. If your order had shipping costs, these will not be refunded.
To return your order, use a 'WITH TRACKING' service, as we can only refund items that are returned to us. We do not refund return shipping cost.
Sale items 3 for £180 and £45 are non-returnable (for exchange or refund).
how do I change an item?
If your item has all tags and marks attached, is unused, unwashed, unstained and within our return period 28 days, please, send it back following the instructions on the return form. Remember to fill out your return form with your request and place this form in your package when you return it..
Once we receive your return, We will send you an email to confirm that we have received it. If there are no exceptions with your return, Your request will be processed within 2-3 business days when we will send your(s) article(s) exchange. As soon as we send your(s) article(s), You will receive an email with the tracking ID to track your shipment.
our return policy
Items must be unused, unused, with original labels and packaging, and without marks or damage.
Items must be returned in the condition they were received., otherwise, no refunds or exchanges can be processed.
All items must be shipped within 28 days after receipt. Please, use a tracking number for all returns/exchanges, We can only refund/exchange products that we receive and that meet our terms.
Sale items: They can only be exchanged or refunded through store credit, if they comply with our terms and conditions.
Underwear: for hygiene reasons, We cannot accept returns or exchanges on underwear/swimwear.. You will be notified upon checkout if an item is non-returnable.
Sale items 3 for £180 and £45 are non-returnable (for exchange or refund).
something I bought is now on sale. Can I receive a price adjustment?
Unfortunately, due to overall high merchandise demand and availability issues, We currently do not allow price adjustments.
Do you ship internationally?
We ship worldwide, most countries have free shipping, however, there are some exceptions. Click HERE to see rates.
calculate your own size
Take your measurements directly on the body with a tape measure around your bust, waist and hips, without squeezing too much.
1 – Take your measurements directly on the body with a tape measure around your bust, waist and hips, without squeezing too much.
2 – Your waist is measured at the narrowest part. Hold the tape measure tight to your body, but without pushing too much.
3 – The circumference of your hips is measured at the widest part of your pelvis.
4 – Your leg is measured from waist to heel, with the tape following the natural contour of your leg.
5 – Your arm is measured from shoulder to wrist, with the tape following the natural curve of your relaxed arm.
size chart
| Talla | XS | S | M | L | +L |
|---|---|---|---|---|---|
| UK | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| USA | 2-4 | 4-6 | 6-8 | 8-10 | 10-12 |
| EUR | 34-36 | 36-38 | 38-40 | 40-42 | 42-44 |
| OUT OF | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| Bust | 80-86cm | 86-92cm | 92-98cm | 98-104cm | 104-110cm |
| Waist | 59-65cm | 65-71cm | 71-77cm | 77-83cm | 83-89cm |
| Hips | 85-91cm | 91-97cm | 97-103cm | 103-109cm | 109-115cm |
| Talla | XS | S | M | L | +L |
|---|---|---|---|---|---|
| UK | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| USA | 2-4 | 4-6 | 6-8 | 8-10 | 10-12 |
| EUR | 34-36 | 36-38 | 38-40 | 40-42 | 42-44 |
| OUT OF | 6-8 | 8-10 | 10-12 | 12-14 | 14-16 |
| Bust | 31.5-34 in | 34-36.5 in | 36.5-39 in | 39-41.5 in | 41.5-44 in |
| Waist | 23-25.5 in | 25.5-28 in | 28-30.5 in | 30.5-33 in | 33-35.5 in |
| Hips | 33-35.5 in | 35.5-38 in | 38-40.5 in | 40.5-43 in | 43-45.5 in |
still not sure about your size?
Send us an email to hello@houseofcb.com.
We will respond within 8 hours.
our policy
The garments must be returned new, without having been used, with security tape and all labels attached. Garments that are returned damaged, Dirty or altered items will not be accepted and will be returned to the consumer..
If your garment is damaged, failed or dirty please contact us at returns@houseofcb.com before returning it.
Please note that we are not responsible for delivery to transport companies or freight forwarders, so it will be at your own risk.
Insurance
House of CB insures each purchase during the time in transit until it is delivered to our customers. We require a signature to deliver orders. Then, responsibility for such items passes to you.
If you. It is not the one who receives the order (For example: you send an order as a gift to someone), then the person who signs the receipt and confirms delivery is responsible for the package.
ensures a smooth ordering process
We want you to receive your order! Please, make sure the shipping address is correct, since we cannot redirect orders once they have been shipped.
We care about the security of purchases. This is why we may need you to confirm some details with your credit card. Delays do not please us, so we will try to do this in the quickest way.
Delivery times begin from the moment the order is confirmed. This includes a period of 24 hours where the order is processed and shipped from our warehouses. Please note that this period differs when we are in clearance seasons, and in that case an order may take up to 48 hours to be processed and shipped.
We like to work as a team, so we work closely with shipping companies to minimize customs delays for international destinations.
To minimize delays, We recommend using your work address as the shipping address
